Lead Customer Experience Specialist Sherlene Christen Earns Silver for Front-Line Service Professional of the Year; Director of Business Development Caroline McBreen Secures Bronze for Business Development Professional of the Year
AUSTIN, TEXAS - MARCH 26, 2025 - Rpharmy, a leading provider of medical formulary management and hazardous drug safety information software solutions, today announced that two customer service and business development leaders at the company were recognized for their exceptional efforts in the 19th annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. Lead Customer Experience Specialist Sherlene Christen won Silver for Front-Line Service Professional of the Year, and Director of Business Development Caroline McBreen won Bronze for Business Development Professional of the Year.
Selected from over 2,100 nominations spanning organizations of all sizes across virtually every industry from 45 nations and territories, the honorees will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10. The complete list of winners can be found here.
“In everything they do, Sherlene and Caroline put Rpharmy customers first. As they serve our customers and expand Rpharmy’s reach into new markets, ultimately, they are saving lives by helping hospitals better protect patients from medication errors and prevent healthcare workers from exposure to hazardous drugs,” said Laura Paxton, Founder and CEO of Rpharmy. “We are truly honored that the Stevie Awards recognized Sherlene and Caroline’s exceptional contributions and passion, which continue to transform patient and healthcare worker safety across healthcare systems.”
Drawing on her 30 years of pharmacy experience at Duke Raleigh Hospital and as a long-time Rpharmy customer, Christen offers clients a rare combination of frontline pharmacy expertise and firsthand product experience. With this unique background, Christen is able to provide exceptional customer support with a genuine understanding of client challenges. She promotes Rpharmy’s mission of patient and healthcare worker safety by helping healthcare systems condense vast amounts of complicated information into easy-to-read and understand safety directions and deliver it where it’s needed most - the point of care.
With a background in finance and accounting, McBreen transitioned to Rpharmy as Director of Business Development, driven by a deeply personal mission. After losing her grandmother to a preventable medication error, McBreen followed her family's decades-long advocacy work at Rpharmy, turning personal tragedy into professional purpose. McBreen champions the company’s commitment to improving patient and healthcare worker safety through strategic email campaigns, prominent national trade show presence, exclusive hospitality events, compelling content creation, and interactive product demonstrations.
Stevie Awards president Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Rpharmy
For more than 30 years, Rpharmy has been solving problems related to medication safety and patient care. We develop and provide technology focused on medical formulary, hazardous drug handling, and HFAP, NIOSH and Joint Commission compliance. Our primary desire is to keep all patients and healthcare workers safe through easy access to critical medication safety information. For more information, visit https://www.rpharmy.com/
Media Contact:
Carrie Ward, PR for Rpharmy, 832-407-5347, carrie@hellobrightspot.com
