It has been a while since my last blog. It’s not been because we didn’t have anything to share. We simply decided that in times of crisis, it’s best to put your head down and focus on doing everything you can to support the customers you have. And that is exactly what we have been doing at Rpharmy.

Back in November, we announced that we were changing our name. What we are finding is that even long-time customers of our original software still don’t know that we have more to offer. Here’s that blog once again from November of last year. And a few pictures to help. As the saying goes, a picture is worth a thousand words.

I recently wrote an article on my blog called, “Custom Software is a Bad Idea.” This came out of conversations where we were discussing the differences between custom software and configured software. Custom Software describes a situation where a company would have custom software engineering done for their specific needs. Configured software describes software that is setup for a company’s operations via a user interface, not via code, and often by the customer themselves. Rpharmy's software is considered configured because our customers can update information in the app such as drugs stocked by the hospital pharmacy, related information such as black box warnings, and information needed for handling hazardous drugs, etc., but there is no customer software written for a specific hospital customer.

The world we find ourselves in today is beyond all comprehension and imagination. We are at a loss as to how we can do more to help our frontline healthcare workers through the COVID-19 crisis.

One thing we know for sure. This is not a time for sales and marketing. It is a time for all of us to lend a helping hand.

We have compiled a list of valuable COVID – 19 resources for you including important CDC updates, articles and videos, and we will happily add a link to your existing FormWeb homepage. We have several customers who have added a link on the FormWeb homepage to the hospital resource page for COVID -19. See below for examples. If your FormWeb site is integrated with your EHR, this is a valuable place for this frequently used information.

To get started:

• Send us a quick email (support@formweb.com) and let us know if you would like this added to your FormWeb homepage. If you want us to link to your intranet, send us the link.
• If you want to use the information we have compiled, tell us and it will be added.

Thanks to Legacy Health, Our Lady of the Lake, and Iredell Memorial for sharing your ideas.

There is no manual for this one. It is being written as we go. We need to continue to talk to each other and share best practices. The power of our collective knowledge is the best defense for our frontline healthcare workers and their patients.

We believe that information is power for patients and caregivers. In fact, that is the very foundation of Rpharmy and our products. Equally important, however, is the trust our customers have in us to protect their right to confidentiality.

In 2019, the Department of Health and Human Services proposed some changes to regulations that would give patients easier access to their medical information. On the surface, this is a great way for people to have more control over their own healthcare. What is not clearly communicated in these new regulations are the risks that come with the electronic transmission of confidential medical information from one provider to another, one system to another. If one of these providers is using a third-party server like Google to house information, who else can have access to that information? Suddenly, private medical information becomes currency.

A little over a decade ago, we were approached by someone who wanted to pay for customer information in our database indicating that we could make a healthy profit if we would sell that data. The information Rpharmy receives from our customers is private…period. In fact, we have language in our contracts to highlight the fact that we do not sell our customers’ information.

We know that there is a lot of work going on to find a universal, secure way to give patients easy access to medical information so that they are empowered to take control of their care. And we support patient access – if they give permission and we can all be assured that the access is secure.

Happy New Year! We hope that the end of the year brought you time for rest and reflection. It certainly did for us.

We have nearly 30 years of history behind us as a company and we have spent a great deal of time thinking about the year ahead.  We start 2020 with a new name and an expanded suite of products. But we have to ask ourselves, what is the next chapter for Rpharmy and what should we be focused on in 2020 and beyond?

Focus.

That resonated as a theme for us because as we thought about our business, everything we are doing from a strategy perspective is meant to drive three areas of focus: 

• Supporting and Growing Existing Customer Relationships. Serving our customers has always been a priority, but we know we can do more.
• Cultivating New Customer Relationships. Our products ensure the safety of patients and practitioners. Rpharmy helps to complete the circle of care. We know there are businesses and institutions that would benefit from what we have to offer.
• Continuing to Drive Innovation through the Evolution of Our Suite of Products. We need to understand how we can make the products we have even better and where there are gaps that new software solutions may fill.

None of this happens without a fourth, foundational focus – listening. Much of what we have done to date is because we took a moment to listen – to our customers, to potential customers, to industry experts, to patients who have benefitted from our products, to our people. We intend to go headlong into 2020 listening and learning. Together we will accomplish great things.

Be sure to check out next week’s blog as we address a very important topic – Protecting Customer Privacy.

I want to start by thanking those of you who came by to see us at our booth at ASHP Midyear last week in Las Vegas. We had the opportunity to see many of our existing customers and meet some new people as well. What a great place to engage with like-minded folks and share thoughts and ideas about some of the challenges we are facing in our industry.

Rpharmy was started to help practitioners ensure the safety of their patients as it relates to the administration of medication. As we started talking to our customers, we began asking ourselves, who is taking care of the caregivers?

I don’t want to take too much of your time this week because it is a holiday week after all. But I was compelled to put a short message together this morning when I sat down at my desk and looked over the top of my computer at a bulletin board on the wall.